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Privacy Policy

Splashlake GmbHLast updated: March 19, 2025

1. Who We Are

Splashlake GmbH is a German company located at:

  • Robert-Bosch-Straße 7, 64293 Darmstadt, Hessen, Germany
  • Email: privacy@splashlake.com
  • Website: www.splashlake.com

2. Information We Collect

Personal Information You Provide

When you use our services, we may collect:

  • Names
  • Email addresses
  • Phone numbers
  • Job titles
  • Mailing and billing addresses
  • Contact preferences
  • Country information

Information Collected Automatically

  • IP address and device information
  • Browser type and settings
  • Usage data and website interactions
  • Location data (based on IP address)
  • Log files and performance data

Cookies and Tracking

We use cookies and similar technologies for:

  • Website functionality and security
  • Analytics (including Google Analytics)
  • Marketing and advertising
  • User preferences

3. How We Use Your Information

We process your information to:

  • Provide and improve our services
  • Create and manage user accounts
  • Respond to inquiries and provide support
  • Send administrative communications
  • Process orders and transactions
  • Enable user communications
  • Deliver targeted advertising
  • Analyze marketing effectiveness
  • Share relevant marketing communications

We process your data based on:

  • Consent: When you give permission for specific uses
  • Contract: To fulfill our services or respond to requests
  • Legitimate Interest: For marketing, analytics, and business operations
  • Legal Obligation: To comply with applicable laws

5. Information Sharing

We may share your information with:

  • Service Providers: Ad networks, analytics services, marketing tools, hosting providers
  • Business Transfers: In case of merger, acquisition, or sale
  • Legal Requirements: When required by law or to protect rights

We have contracts with third parties to protect your information and limit its use.

6. International Transfers

Our servers are located in the United States, Netherlands, Ireland, and Germany. We may transfer your data to other countries including Taiwan, Thailand, Belgium, Denmark, Finland, Malaysia, Singapore, Norway, United Kingdom, Uruguay, and Chile.

For EU/UK residents, we use Standard Contractual Clauses and other safeguards to protect your data during international transfers.

7. Data Retention

We keep your personal information:

  • As long as you have an account with us
  • Until you request deletion
  • As required for legal or business purposes

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccuracies
  • Delete your information
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

How to Exercise Your Rights

Account Management

You can also:

  • Contact us using the information provided
  • Use unsubscribe links in our emails

9. Marketing Communications

You can opt out of marketing emails by:

  • Clicking unsubscribe links in emails
  • Contacting us directly

We may still send service-related communications necessary for your account.

10. Cookies Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

To opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

11. Security

We implement appropriate technical and organizational measures to protect your data. However, no transmission over the internet is 100% secure.

12. Children’s Privacy

We do not knowingly collect information from children under 18. If you become aware we have collected such information, please contact us.

13. Regional Rights

California Residents

You have additional rights under California law, including rights to know, access, correct, delete, and opt out of the sale/sharing of personal information.

EU/UK Residents

You can file complaints with:

  • EU: Your local data protection authority
  • UK: Information Commissioner’s Office

Australia/New Zealand Residents

You can file complaints with the respective Privacy Commissioners in Australia or New Zealand.

South Africa Residents

Contact The Information Regulator: enquiries@inforegulator.org.za

14. UK Representative

Our UK representative is:

  • Nicola Gardner
  • Email: nicola.gardner@splashlake.com
  • Phone: 0044 7886 803213

15. Updates

We may update this policy from time to time. We’ll notify you of material changes by posting a notice or sending a notification.

16. Contact Us

For questions about this privacy policy:

Splashlake GmbH
Robert-Bosch-Straße 7
64293 Darmstadt, Hessen
Germany

Email: privacy@splashlake.com